2Go Travel Ticket Revalidation, Ticket Refund, No Show, Lost Ticket and Ticket Validity Policies, Fees and Charges

February 6, 2013

2Go Travel Superferry or Negros Navigation or Cebu Ferries or Supercat tickets which are purchased at the 2Go Travel website have the following policies, fees and charges when it comes to revalidation, refund, no show and lost tickets.

According to the Terms and Conditions of 2Go Travel, the Return Policies including revalidation, refund, etc. for 2Go Travel tickets, whether it is for 2Go Travel Superferry or Negros Navigation or Cebu Ferries or Supercat tickets, are explained further below:

But first note that all confirmed transactions must be converted to actual tickets prior to its refund or revalidation in any of 2Go Travel CORPORATE TICKETING OFFICES/BRANCHES.

2GoTravel Passenger Ticket Revalidation

2Go Travel “Revalidation” actually means any change in the details of the ticket except for the passenger name, origin and destination.

Ticket revalidation is subject to the following surcharges:
• Before Vessel Departure – Php 100.00 + 12% VAT per ticket
• After Vessel Departure – Php 200.00 + 12% VAT per ticket

For ticket purchased through credit card, revalidation surcharge may be paid in cash or through credit card if the amount is Php250.00 or more. As for ATM, revalidation surcharge should be paid in cash only.

Request for revalidation of eTicket not yet converted to a physical ticket shall be subject to REFUND procedure. Request should be made through email.

2GoTravel Passenger Ticket Refund

2Go Travel passenger ticket refund is done if a change in passenger name, origin and destination is needed.

A percentage surcharge shall be imposed if a passenger or his duly authorized representative presents the passage ticket for refund:

• Before Vessel Departute – Php 100.00 + 12% VAT per ticket
• After Vessel Departure – Php 200.00 + 12% VAT per ticket

Refund of ticket due to CANCELLED or DELAYED voyage is NOT subject to surcharge.

NO SHOW FEE will be charged for refunded and/or revalidated tickets after vessel departure.

All 2Go Travel passenger ticket is NON-REPLACEABLE.

No partial refunds shall be given for tickets availed on room rates. Refunds are released upon surrender of ALL issued tickets for a particular room.

Request for refund of eTicket not yet converted into a physical ticket should be made through email.

2Go Travel PASSENGER TICKET IS NON-TRANSFERABLE.

The Passage ticket is non-transferable.

The Passage ticket is valid within one (1) year from the original date of issuance. In cases wherein the passenger was not able to board their ticket, the ticket may still be refunded or revalidated within its validity date subject to surcharges.

DISCLAIMER: Our website and the PhilippineTravelGuides.com organization is not in any way connected with 2Go Travel which now runs Superferry, Negros Navigation and Cebu Ferries shipping lines. However, if you have any questions, comments and inquiries, please leave them in the boxes provided below. Thank you and God bless!

2Go travel ticket policies on revalidation, ticket refund
Brand: 2Go Travel Ticket Online Booking
Manufacturer: 2Go Travel Ticket
5 based on 5 reviews

Comments

30 Responses to “2Go Travel Ticket Revalidation, Ticket Refund, No Show, Lost Ticket and Ticket Validity Policies, Fees and Charges”

  1. Vilma Manzanilla on February 27th, 2013 11:12 am

    Booking for 6 passenger from Kalibo to Batangas by 2go travel on April 21. How much per person

  2. Elaine on March 1st, 2013 7:44 pm

    Thank you for spending some time to post Pictures of Window Treatments “2Go Travel Ticket Revalidation,
    Ticket Refund, No Show, Lost Ticket and Ticket Validity Policies,
    Fees and Charges | Philippines Travel Guides”.
    Thank you so much again -Paul

  3. mathieu on March 5th, 2013 1:08 am

    i had a really nice experience with assima voyage they have the best prices and good services http://www.travelwithetickets.com

  4. mathieu on March 5th, 2013 1:09 am

    i had a really nice experience with assima voyage they have the best prices and good service http://www.travelwithetickets.com

  5. koyama,katusoshi and maryan cuanan on April 7th, 2013 7:07 am

    hello po,ask ko lang ko kung ma e refund pa po ung binayad naming ticket throug atm card..kasi po wala pong dumating na iteaniary reeciept sa email namin..kaya nagbaayad nalang po kami ng cash,,from batangas to mainla..nag book po kami last friday..pls pakicheck naman po..thnx…

  6. koyama,katusoshi maryan cuanan on April 7th, 2013 7:10 am

    from batangas to caticaln..im sorry not in manila..

  7. joseph reyes on April 15th, 2013 2:32 am

    pupunta po ako ngayon jan sa inyo pong office ngayon magrerefund po ako sa ticket dahil po hindi matutuloy sa pagalis asawa at anak ko,ito po tichet # 4521241062, 4922213005, at 1545154420. thanks po i need rply right now, thanks ulit

  8. Richel Lopez on April 23rd, 2013 7:51 am

    Ask ko lng po kung Paano po e refund yong binayad namin through atm card wla po kasing dumating na etianary ticket sa email add ko po tapos gusto ko nlng e cancel at ma refund po ung binayad namin through atm kasi nabawasan po ung money ko sa atm..thanks po

  9. irene ocite on May 14th, 2013 2:32 pm

    gsto ko malamn schedule at fare from m,anila-butuan

  10. darlyn on June 5th, 2013 2:24 pm

    ask lang po may natanggap po akung txt from 2go travel and said na cancelled daw ung voyage st.john paul,,and my schedule is on jun 10 if i change my schedule on jun 8,, may charge po ba? please reply on my gmail po i need to know before po aku punta ng tikit outlet,,,?? salamat po and god bless,,

  11. Lorimae on June 14th, 2013 8:36 am

    Hi there,

    Just want to ask how to rebook ticket purchased thru your website and paid thru atm? Also on how much it cost?

    I will be waiting for your response.
    Thanks.

  12. Kim Espinosa on August 21st, 2013 12:24 am

    Ask ko lang if theres any cancellation for today voyage from manila to bacolod 3pm trip. Due to bad weather? Thanks!

  13. Zhander Leo Baladjay on November 4th, 2013 2:50 pm

    Pwede pro ba I refund ticket naming kasi do fully uwi naming promo rate any nakuha naming ticket

  14. Angel Baclig on November 10th, 2013 11:38 am

    Good day, ask ko lang po kung pwedeng irefund yung bi-nook kong ticket going to bacolod to december kung di na ako matutuloy. Round trip ticket po yung kinuha ko. KAso sa e ticket may nakalagay na fit to travel & non refundable . thank you

  15. joviejean bolando on November 13th, 2013 12:53 am

    Good day !!. tanung lang po kung paano magpa rebook ng teckit,, ?

  16. joviejean bolando on November 13th, 2013 12:56 am

    ipa resched kulang po yung travel namin ngayong 15 ng gabi,, paano po maipa rebook yung teckit? gawin nalang pong lingo nalang po yong sched ..

  17. joviejean bolando on November 13th, 2013 9:02 am

    hello Good Pm 2go travel.. sorry po sa abala,, doon nalang daw po sa dating schedule nov 15 at 9pm po cancelled nalang po yung sa 17, back to november 15 nalang daw po.. tnx..

  18. joviejean bolando on November 13th, 2013 9:04 am

    back to november 15 at 9pm nalang po yung travel cancelled nalang po yung sched sa 17 salamat po..

  19. joviejean bolando on November 13th, 2013 9:09 am

    txt me asap plss,,, for this number 09276139042 kindly back to november 15 at 9pm cancelled nalang yung november 17 kasi po may emportanting oppoinment po kami tnx a lot… and Godbless

  20. Rogelio manayan on November 13th, 2013 9:13 am

    kindly back to november 15 at 9pm kasi po may emportanting lakad po kami salamat.. sorry sa abala txt me asap..

  21. Rogelio manayan on November 13th, 2013 9:15 am

    back to november 15 at 9m nalang po yung sched ng travel namin salamat po… cancelled nalang po yung sa november 17 salamat,,,

  22. Rogelio manayan on November 13th, 2013 9:20 am

    Good pm 2go travel.. balik nalang po sa november 15 at 9pm yung ravel namin ni joviejean bolando. balik nalang po sa november 15 at 9pm salamat

  23. Rogelio manayan on November 14th, 2013 8:42 am

    hello Good pm.. yung travel po namin from cebu to manila back nalang po yun sa 15 at 9pm with joviejean bolando,, salamat..

  24. joviejean bolando on November 14th, 2013 8:48 am

    Good day po.. yung travel po namin from cebu to manila back nalang po sa november 15 at 9pm po cancelled nalang po yung sa november 17 ..kasama ko po doon si rogelio manayan. maraming salamat po.

  25. Rogelio manayan on November 14th, 2013 8:53 am

    Good day 2go yung travel po namin from cebu to manila .. paki balik nalang po sa november 15 at 9pm po kasama ko po doon sa teckit si joviejean bolando.. salamat po
    ..

  26. cristine cantilang on November 18th, 2013 3:05 pm

    hi just want to ask if where i can refund my money..i booked a ticket in 2go but my father and brother cant make it due to physical problem..i used my atm to pay for the ticket…thank you

  27. RONEL N. DELA TORRE on January 31st, 2014 4:12 am

    gud day poh! i just want to ask about reschedule my eticket via cebu to manila, from feb 2 to feb. 4’14, coz of typhoon basyang…

  28. RONEL N. DELA TORRE on January 31st, 2014 4:12 am

    gud day poh! i just want to ask about reschedule my eticket via cebu to manila, from feb 2 to feb. 4’14, coz of typhoon basyang…thnx.

  29. casandra delos santos on June 14th, 2014 8:26 am

    hi. mag rerefund po ako ng ticket ko kc mali po ang nlgay n lugar ng pupuntahan ko. ngkamali po ng lagay. salamat po. bibili nlng po ulit ako.

  30. lourdelyn saratao on July 27th, 2014 3:17 am

    Hello po good day… Tanong ko lang po kong mayroon bang byahe sa martes july 29,2014.. from cebu city to ozamiz city po… Kasi naka bili na ako ng ticket.ang dami ko kasi naririnig na wala daw biyahe sa martes.. pls reply agad l.. thanks

Got something to say?





Comment moderation is enabled. Your comment may take some time to appear.